Rise above the repetition
In an age of disruptions, creating a more agile and future-proof enterprise requires partnership between humans and Artificial Intelligence (AI). That’s why Esker Synergy AI — the set of technologies powering Esker’s suite of solutions — gives companies the means to:
Free up staff to reach their full potential
AI improves speed & accuracy within document processing by removing redundant tasks, freeing up staff to serve customers & suppliers.
Nurture a foundation
of lasting growth
From employee onboarding & retention rates to CX & cashflow, AI’s business impact lays the foundation of lasting growth.
Make smarter, more predictive decisions
Thanks to AI analytics identifying anomalies & predicting outcomes, users always make the best possible business decision.
Prescriptive & predictive analytics
Driving stronger growth
with smarter data
Using data accumulated from the millions of documents processed on its digital platform over the last decade, Esker Synergy helps users enrich their day-to-day decision making and long-term forecasting using AI analytics for:
Predicting customer & supplier trends & behaviors to:
- Prioritise collections according to level of risk
- Reduce write-offs & improve DSO
- Simplify supplier statement reconciliation
Enabling accurate forecasting to:
- Speed up collections & free up cashflow
- Prevent late payments & avoid blocked shipments
- Drive better decision making
Using intelligent recommendations to:
- Speed up non-PO invoice processing
- Save time in daily activities
- Detect unusual quantities in orders
Intelligent data recognition
Let AI do the heavy lifting
When receiving documents from customers and suppliers, Esker Synergy equips you with the powerful technology needed to extract key information, automatically enter it into your systems and even match the data against your own references. It all equates to faster employee onboarding, more time for high-value jobs and a foundation of smarter business growth.
Achieve high recognition rates from day 1
with deep learning and NLP algorithms embedded in Esker Synergy for first-time recognition in customer orders, supplier invoices, remittances & claims.
Improve speed & accuracy over time
thanks to machine learning's ability to remember how you manage documents and exceptions, and become more accurate and efficient along the way.
Answer inquiries with AI-assisted speed & accuracy
What’s my order status? Can I get pricing? Is this product available? Ask any CSR and they’ll tell you: Managing a shared Customer Service inbox can be a lot to handle. That’s why Esker Synergy utilises ChatGPT — the latest AI-powered Large Language Model (LLM) from Microsoft Azure — to help Customer Service teams answer inquiries faster and free up time for more impactful outbound efforts.
Built into Esker Inquiry Management, ChatGPT analyses inbound customer emails, queries different systems and generates an answer for the CSR to use. The technology even classifies and tailors responses based on the sentiment of the email.
The brains behind our solutions
Esker Synergy stands out among the competition with its robust set of technologies that simulate human intelligence and simplify the most complex business documents.
Improves data extraction by auto-learning from user corrections, while also utilising historical data analysis to predict outcomes.
Automated data extraction tech that recognises layouts & structure on invoices, orders & remittances.
Natural language processing (NLP)
Technology that includes tools capable of understanding text and extracting data, discerning the meaning, intent and emotion behind the input, and even proposing appropriate answers.
Intelligent automation tools
Leading third-party tech that enables character extraction from text files or images (OCR engines).
Trained users tell Esker's Al Engine how to recognise specific recurring documents.
Robotic process automation (RPA)
RPA automates the data exchange between the internal ERP system and external portals.
AI in accounts receivable
Supporting your AR team
Esker Synergy acts as a digital assistant by facilitating daily activities and providing AR managers with predictable insights to help them anticipate issues and make business decisions.
AI in customer service
Providing optimal customer experience
AI technologies powering Esker’s Customer Service suite of solutions — assists in automating routine, manual and error-prone tasks so the CS team can focus on making customers happy
- Coming Soon