Technical Services Consultant- Kuala Lumpur, Malaysia

Role Description:

Provide customer support for our Order to Cash and Source to Pay cloud solutions. Qualified candidate for this position must possess strong technical skills and be able to prioritize his/her tasks and projects to ensure that customer satisfaction is high and issues are resolved in an efficient manner. 


  • Work closely within a team to track and prioritize various technical issues and projects using Agile methodology.
  • Communicate with customers to resolve technical issues for our cloud business solutions, via phone or email.
  • Collaborate with our technical architects and development teams to further enhance the product for customers based on business need.
  • Produce documented solutions to provide customers with a blueprint for resolving similar issues in the future.
  • Share documentation/expertise internally with team and externally across departments, both local and international.
  • Investigate and communicate root cause analysis when needed.
  • Adapt to navigating a variety of customized software solutions for different customers and their environments.
  • Maintain strong adherence to Service Level Agreements, improve on internal support processes and efficiency in incident management.

Required Education & Desired Skills/Experiences:

  • BSc in Information Technology, Computer Science, or a related field is desired.
  • At least 2 years’ experience in providing technical support for software solutions.
  • Comprehension of JavaScript and object-oriented programming for script analysis.
  • Familiarity with version control, eg. BitBucket.
  • Familiarity of the following: SOAP, DNS, and TCP/IP.
  • SAP and/or Oracle knowledge (BC-CON, BC-XOM, and BAPI connections).
  • Knowledge of networking, connectivity, and Microsoft Exchange.
  • Fluent in English, Mandarin and/or Cantonese.
  • Strong analytical, problem solving, research skills and resourcefulness.
  • Ability to work with a globally distributed team with minimum direct supervision.

Please send your resume to with the ‘Technical Services Consultant’ as reference.


Job Location:
Kuala Lumpur, Malaysia