Technical Services Consultant- Kuala Lumpur, Malaysia

Role Description:

Provide customer support for our Order to Cash and Source to Pay cloud solutions. Qualified candidate for this position must possess strong technical skills and be able to prioritize his/her tasks and projects to ensure that customer satisfaction is high and issues are resolved in an efficient manner. 

Responsibilities:

• Work closely within a team to track and prioritize various technical issues and projects using Agile methodology.
• Communicate with customers to resolve technical issues for our cloud business solutions, via phone or email.
• Collaborate with our technical architects and development teams to further enhance the product for customers based on business need.
• Produce documented solutions to provide customers with a blueprint for resolving similar issues in the future.
• Share documentation/expertise internally with team and externally across departments, both local and international.
• Investigate and communicate root cause analysis when needed.
• Adapt to navigating a variety of customized software solutions for different customers and their environments.
• Maintain strong adherence to Service Level Agreements, improve on internal support processes and efficiency in incident management.

Required Education & Desired Skills/Experiences:

• BSc in Information Technology, Computer Science, or a related field is desired.
• At least 2 years’ experience in providing technical support for software solutions.
• Comprehension of JavaScript and object-oriented programming for script analysis.
• Familiarity with version control, eg. BitBucket.
• Familiarity of the following: SOAP, DNS, and TCP/IP.
• SAP and/or Oracle knowledge (BC-CON, BC-XOM, and BAPI connections).
• Knowledge of networking, connectivity, and Microsoft Exchange.
• Fluent in English, Mandarin and/or Cantonese.
• Strong analytical, problem solving, research skills and resourcefulness.
• Ability to work with a globally distributed team with minimum direct supervision.

Please send your resume to career.asia@esker.com with the ‘Technical Services Consultant’ as reference.