Professional Services Consultant - Hong Kong

Role Description:

Responsible for the implementation of a suite of software and SaaS solutions, customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation and reporting.  The role involves business analysis, and technical consultation throughout the project lifecycle.

Key Tasks/Duties:

Consultation:

• Deliver technical professional services and solutions remotely or on-site
• Assess customers’ requirements and business needs, analyze their documents work flow, define business rules, design solutions and document project scope
• Install and configure Esker solutions, customize solutions in JavaScript
• Deliver customer empowerment through training, successful handover of all required collateral and knowledge to ensure customers/partners use and grow our solutions post project closure.
• Perform Project and Customer Management to successfully deliver project outcomes and ensure customers receive maximum value from our products.

Post Sales:

• Attend to technical problems pertaining to installations and configurations, features request and issues arising from system bugs
• Escalate complex technical problems to 2nd level support and Esker R&D team for resolution and optimal customer satisfaction
• Continue to uphold and build the maturity of Professional Services to meet the team’s and the wider organization’s goals
• Keep up-to-date the latest development and knowledge of Esker solutions
• Keep abreast of evolving customers’ requirements, advocate and identify Esker offerings to expand Esker software footprint

Educational Requirements:

• Bachelor or Master degree in Computer Science or Software Engineering

Required Work Experience:

• At least 5 years’ experience in software implementations preferably in a software company or system integrator
• We are open to hire fresh graduate and provide training upon joining. Fresh graduate with scripting experience and exposure to computer languages will be considered

Technical knowledge:

• Good knowledge of ERP logics like SAP, JDE or Oracle (AP, FI, MM) or Accounting software (Sage, Coda, Sun Account) is a bonus
• Good knowledge of Java Script or any other scripting language
• Knowledge and practical experience of cloud solutions
• Exposure with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, integration with SAP or other major ERP is a bonus
• Basic understanding in the areas of accounting and finance is a plus. 

Other skills & Abilities:

• Able to conduct design and requirement assessment workshops and engage effectively with stake-holders
• Experience working in a fast-paced environment and handle multiple projects simultaneously
• Experience working in a client facing environment
• Good communication, relationship building and presentation skills

Internal work relationships

• Work with both Asia and Global Professional Services consulting teams on project implementation planning and resourcing, wherever needed
• Actively participate in continual improvement of solutions and features with Esker R&D team and share information on field requirements, customer feedbacks and country specific/market intelligence
• Work with marketing team to ensure alignment in marketing strategies and campaigns for Esker’s solutions
• Work with Customer Experience team on on-going management of customer relationships, loyalty and support

Other Requirements:

• Flexible to travel (domestic and/or international) to meet business needs when situation permits. 
• Strong analytical and problem-solving skills

Languages:

• Fluent in English
• Mandarin, Cantonese or French is a plus

Please send your resume and motivation letter to career.asia@esker.com with the ‘Professional Services Consultant’ as reference.