Esker Expands Its Customer Service Automation Ecosystem By Adding Salesforce Integration To Solution Suite

A critical component of success for today’s businesses is the ability to integrate and [CA1] synchronize all of the various applications powering your digital initiatives.

That’s why Esker is excited to announce an addition to its already robust integration capabilities — enabling both its Customer Inquiry Management and Order Management automation solutions to natively integrate with Salesforce.

This expansion of Esker’s Customer Service automation ecosystem means that, whenever a customer order or inquiry is processed through Esker, a Salesforce case can be automatically created or synchronized using secure API authentication. This enables sales reps to gain full visibility over inquiries or orders on their customer accounts.

“Esker’s ability to act as a ‘single pane of glass’ for all customer communications related to inquiries and orders is a significant benefit for today’s B2B Customer Service teams,” says Aurélien Coq, Product Manager at Esker. “By integrating with Salesforce — and this on top of the ERP integration Esker has offered for years — our clients have access to a critical element of synchronization to better manage their customers.”

A privately held American global food corporation is slated to be the first Esker customer utilizing the new native integration with Salesforce.

To learn more about Esker’s Customer Service solution suite, its integrated communication platform, and its transformational impact on B2B Customer Service teams, contact us.