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Embracing AI for Smarter Operations in 2025: The Power of Automated Order Management

01/9/25
Esker Admin

As we begin 2025, businesses are looking for new ways to improve efficiency, reduce costs, and stay competitive in an ever-evolving market. One area that has seen tremendous growth and potential for improvement is order management. AI and automation are revolutionizing this space, helping companies streamline operations and boost productivity.

The Challenge of Traditional Order Management

Order management is a critical function for any business, ensuring that customer orders are processed and fulfilled in a timely and accurate manner. However, many companies continue to rely on outdated, paper-based systems that slow down their operations. These manual processes not only increase the chances of human error but also create bottlenecks that can delay fulfillment, leading to customer dissatisfaction and lost revenue opportunities.

As companies grow and scale, the limitations of traditional order management systems become even more apparent. With a growing volume of orders, businesses often struggle to keep up, resulting in inefficiencies, slow order processing, and missed opportunities to enhance customer experiences. In today’s fast-paced, digital world, staying competitive means adapting and embracing more efficient, automated solutions.

How AI is Changing the Game

AI automates routine order management tasks, reducing manual input, speeding up processing times, and improving accuracy. AI learns from each transaction, continuously optimizing workflows for even greater efficiency. Esker Synergy AI — the set of technologies powering Esker’s Customer Service suite of solutions — assists in automating routine, manual and error-prone tasks so the Customer Service (CS) team can focus on making customers happy and keeping them coming back. Some of the transformational features AI delivers to CS teams.

The Benefits of AI in Order Management

  • Faster Order Processing: Orders are identified in an email flow while machine- and deep-learning autoextracts data from orders, removing the need for manual data entry thus avoiding critical fulfillment bottlenecks.
  • Improved Accuracy: AI systems eliminate the risk of human error by validating orders automatically and ensuring that data is accurate. This leads to fewer mistakes, fewer returns, and more satisfied customers.
  • Data-Driven Decision-Making: With real-time insights and analytics, businesses can better understand their order processes, identify areas of improvement, and make proactive decisions to address issues before they become problems.
  • Scalability: AI solutions grow with your business. Whether you're processing hundreds or thousands of orders, an AI-powered system can scale to meet increasing demand without compromising performance.
  • Enhanced Customer Experience: Automation solutions are essential by not only enabling fast and accurate delivery of goods, but also granting customers the self-service tools they desire. Digital portals offer customers the ability to do things like access order information, order from an e-catalogue, place recurring orders and contact staff. 

Siemens Healthineers: A Real-World Case Study

Siemens Healthineers a leading medical technology company, sought to automate its manual order entry process to free up Customer Service Representatives (CSRs) from time-consuming, low-value tasks and facilitate order management, regardless of order type or format.

Solution: By implementing Esker’s AI-powered Order Management automation solution Siemens achieved:

  • Improved automated orders rates from 8% to 85%
  • 93% of the order fields correctly captured by AI-powered system
  • Better use of CSR time and resources

“Esker Synergy AI has not only automated our order management process, but has also enhanced the skills of our Customer Service team by making it easier for them to focus on customer needs and experience.”
Andrea Zoppi, CFO and member of Board of Directors, Siemens Healthineers

Looking Ahead: AI’s Role in the Future of Order Management

As AI technology continues to evolve, its potential to transform order management systems will only expand. For businesses in 2025, embracing AI automation will be crucial to maintaining competitive advantage and driving long-term success. AI is no longer just a tool for the future; it is a key enabler for businesses looking to optimize their operations and meet the growing demands of their customers.

For companies just beginning to explore AI, the first step is understanding its value in improving order management. By automating manual tasks, reducing errors, and improving speed and efficiency, AI-powered systems will help businesses stay ahead of the curve and position themselves for future growth.

Siemens’ success story shows just how impactful AI can be when integrated into order management. With the right tools, businesses can unlock new levels of efficiency, scalability, and customer satisfaction. As we move further into 2025, the businesses that embrace AI automation will be the ones best equipped to navigate the complexities of the modern digital landscape. Ready to take the next step? Contact Esker today to learn more

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