Esker Blog
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Esker recognised in the 2021 Gartner® Market Guide for Accounts Payable Invoice Automation SolutionsOptimising accounts payable (AP) operations or even unlocking additional revenue is an ever-present objective for finance leaders. Technology helping companies digitise the AP process has been around for quite a while, yet, as one of our prospects once said: “everyone has pretty dashboards.” So...
Despite Will Smith’s recent declaration that the 1999 movie “Wild Wild West”: “[is] a thorn in my side” and in addition to the fact that it is universally considered to be both a critical and commercial failure, I admit that I enjoyed it a lot. Granted, the story line is all over the place, but,...
2020 was the year of supplier shortages, drastic demand fluctuations, increased operating costs and liquidity pinches. No matter which end of the spectrum your business was on, supply chain leaders were forced to take a fresh look at their business model to ensure they can weather the next storm...
The current pandemic has turned every aspect of the business on its head. With the disruption of the global supply chain and the economic slowdown, companies’ finance departments are under more pressure to optimise their cash conversion cycle. In a time when liquidity is paramount, collection...
The “swivel chair” concept is a process whereby a worker manually enters the same data into multiple systems. When it comes to modern customer service, this describes the complex environment that most teams use to serve customers. Whether it’s pushing the right info into one system or pulling it...
When you’re a customer service manager you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more. But not everyone makes it easy. And with COVID-19 disrupting the world, the service industry was forced to...