Cloud Based Order Management System (OMS)
Process orders faster. Serve customers better.
Why automate with Esker Order Management System?
Order management bottlenecks pose a serious threat to productivity, customer experience and your company’s overall success. Fortunately, Esker’s Artificial Intelligence (AI)-driven automated Order Management System enables users to digitally process and track any order, in any channel or format, through one intuitive cloud-based interface.
Faster order fulfilment
AI technology optimises staff productivity while ensuring the right order gets to the right customer at the right time.
Data-driven decision making
Overseeing order management is easy thanks to real-time access to Key Performance Indicators (KPIs), performance trends, items analytics and more.
Improved customer experience
Be the company customers trust — one that’s transparent and proactive, meets Service Level Agreements (SLAs), and offers self-service tools.
“Accelerating order entry has allowed more time for order follow-up activities, which provide real value to customers and more fulfillment for our team.″
Order Management Tools to fuel your digital transformation
Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative management systems and intuitive tools to fuel digital transformation and positive-sum growth such as:
Using a mix of machine learning and Natural Language Processing (NLP) technologies, Esker Synergy AI captures key order information from any order, whether structured XML or EDI documents, semi-structured PDF files or unstructured free-text email bodies, increasing recognition rate as the solution automatically learns.
Esker Synergy also verifies the extracted data against ERP reference data and detects potential quantity anomalies by leveraging historical data, ensuring orders are processed faster and with fewer errors.
Using AI-driven classification, orders received in the Customer Service shared inbox are automatically identified and categorised as either standard, change or return orders.
Deliver a B2C-style shopping journey for your B2B customers, featuring an intuitive ecommerce portal. From order placing to real-time updates on order status and carrier shipment, customers enjoy complete transparency.
For customers that need to place orders from their procurement application, the ecommerce catalog can be accessed using the punchout integration standard. Both customers and sales reps acting on behalf of their customers can place and track their orders through the Esker Anywhere™ mobile app, enjoying the convenience of managing tasks from their mobile device while on the go.
Bring new levels of efficiency when onboarding and maintaining EDI customers. Centralise all orders in one location, ensure global order visibility and appy the same business rules across all formats and channels. Easily onboard new EDI customers or complement an existing EDI infrastructure thanks to a human-readable version of the order. As a results, CSRs can manage EDI orders in full autonomy on the same platform as the non-EDI orders.
Reduce the time spent managing EDI exceptions, clarify orders directly with customers via tracked email conversations and benefit from machine learning technologies that automatically improve automation rates over time.
Thanks to its Connectivity Suite, Esker supports any ERP when automating the order management process. The solution includes built-in connectors for SAP® and Oracle® EBS, featuring live connection via web services to check prices and availability before creating the orders in the ERP. The integration also allows your suppliers to deliver order confirmations and ship notices back from the ERP to customers.
Clarify orders before fulfilling them via tracked conversations directly on the order. Collaborate with both your customers and co-workers via email or chat conversations initiated from the platform. Keep track of the entire conversation history associated with each order, promoting a customer-centric approach to communication.
Instant access to powerful analytics
You can’t improve what you can’t measure. Thanks to Esker’s customisable Order Management System dashboards, customer service and supply chain leaders are always in the loop — even while on the go — thanks to powerful analytics never more than a click away.
Compliance concerns? Esker has you covered. A full audit trail of every touch point within order management, including historical order data, is retained so that full transparency and accountability is ensured during the process of checks and validations.
Revitalise your team & strategies
Esker’s Order Management solution allows you to take the next step toward digital optimisation — transitioning from a data entry focus to one of real, actual customer service. By freeing up time for upselling, relationship-building and other value-added activities, your business benefits from the:
- Elimination of order backlogs from one day to the next
- Free up time for upselling and more strategic activities
- Opportunity to provide meaningful work and career-pathing opportunities
- Ability to attract and retain more Millennial and Gen Z workers
Featured content
The case for customer service automation
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Augmenting Customer Service
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Connecting with Customers
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Total Economic Impact™ (TEI) study
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See what our customers say on Gartner Peer Insights
FREQUENTLY ASKED QUESTIONS ABOUT PROCUREMENT SOFTWARE IN MALAYSIA
What is an Order Management System?
An Order Management System (OMS) is a digital platform that tracks sales, orders, inventory, and fulfilment, ensuring seamless coordination between a company's sales channels and inventory. It automates and streamlines order processing, from initial purchase to delivery, providing real-time visibility and control over the order lifecycle, enhancing customer satisfaction and operational efficiency.
How does Order Management Systems increase employee productivity?
Traditional Order Management Systems often involve customer service representatives (CSRs) spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.
For instance, Siemens Healthineers, a global medical technology leader, faced challenges with their manual order entry process. To address this, they partnered with Esker to automate and standardise their order management, ensuring compatibility with the Italian e-ordering regulation in healthcare. Our procurement software transformed their order process, with a significant shift from manual to automated order entries, leading to faster order processing and reduced turnaround times.
Learn more about how Esker procurement software helped Siemens Healthineers go digital.
What advantages will I see with an Order Management System?
Following implementation of a cloud-based Order Management System, users can expect to see a number of transformational benefits, such as faster order processing times, cost savings, simplified IT environment, and enhanced visibility and control over orders (just to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, order processing systems ultimately can lead to more business opportunities, expansion into new markets, and strengthened global security and compliance.
A great success story that Esker’s Order Management System has helped is for MISUMI South East Asia - a leading manufacturing solution provider and distributor of standard components for factory automation, press die and plastic moulds.
MISUMI was processing over 12,000 orders every year to be delivered to Singapore, the Philippines, Australia, New Zealand and the Middle East region - but these orders were done manually, resulting in errors and valuable time loss during exporting and importing orders into their Zetta ERP system.
MUSUMI had to retain their ERP system since employees were manually uploading orders. But with Esker’s Order Management system's ability to integrate with their ERP system seamlessly, the whole process of uploading orders was transformed into automatic uploads, thereby improving the efficiency of the entire process.
Read more about MISUMI’s success with our Order Management System.
Does Esker’s Order Management System integrate with all ERPs?
Yes! Esker's Order Management System boasts compatibility with over 70 of our ERP and home-grown solutions. Through our comprehensive ERP connectivity suite, we ensure seamless automation of complex business processes across various departments, facilitating smooth integration regardless of the ERP solution in use.
Does an Order Management System replace my ERP system?
No! An Order Management System is not designed to replace ERPs; rather, the solution works alongside whatever systems are currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximise its ERP investment.
Is training sessions offered for Esker’s Order Management System?
Absolutely! Esker provides robust onboarding and training sessions of our cloud-based Order Management System to our clients. This training ensures that businesses can seamlessly integrate and confidently utilise our Order Management System to elevate their operational efficiency to new heights.
What post-implementation support is offered to ensure smooth operations?
After implementing our order management platform, Esker provides ongoing support through Esker University, which offers adaptable learning modules suitable for both beginners and those seeking a deeper understanding. These modules, enriched with interactive video sessions and detailed guides, empower users to explore and master the order processing system's myriad features at a comfortable pace. Moreover, our dedicated customer service team is always on standby, ready to assist with any queries or challenges.
We encourage clients to reach out at any time, ensuring they always have the support they need to maximise the benefits of our platform.
Frequently asked questions about Esker’s Order Management System in Singapore
What are the popular features of the Ordering Management System among Singapore companies?
Popular features of Order Management Systems among Singapore companies include:
- Multi-currency and Goods and Services Tax (GST) compliance for seamless international transactions.
- Integration with local e-commerce platforms.
- Real-time inventory management to align with fast-paced retail environments.
- Robust analytics tailored to Singapore's dynamic market trends.
How does order management vary between different industries in Singapore?
Order management varies significantly across industries in Singapore due to unique operational demands. For instance, the Food and Beverage (F&B) sector prioritises fast, accurate order processing and delivery tracking to meet immediate consumption needs. In contrast, electronics and manufacturing focus on complex inventory management and global supply chain integration. Esker Singapore’s versatile Order Management System is expertly designed to meet the diverse needs of these industries, ensuring efficiency and compliance.
What are the benefits of using a cloud-based Order Management System in Singapore?
Using a cloud-based Order Management System in Singapore offers businesses scalability to match the city-state's dynamic market, seamless integration with ASEAN and global trade portals for cross-border commerce, and compliance with local digital transaction laws. It ensures operational resilience against urban space constraints and supports Singapore's Smart Nation initiative by facilitating digital-first, efficient business operations.
A prime example of these benefits in action is NCI Packaging. The company faced significant challenges with manual order entry into Systems Applications and Products in Data Processing (SAP), leading to inefficiencies and errors due to complex product codes. By implementing Esker's Order Management System, NCI Packaging achieved seamless integration with SAP and streamlined the customer order process. This transformation resulted in dramatically reduced order processing times and increased daily order capacity, showcasing the profound impact of cloud-based order management on operational efficiency and customer satisfaction.
What factors should be considered when choosing an Order Management System for my company in Singapore?
When choosing an Order Management System in Singapore, consider integration with local e-commerce platforms (Shopee, Lazada) and ERP systems, compliance with GST and e-invoicing standards (Peppol), scalability for regional expansion, support for multi-currency transactions, and capabilities for handling high volumes during peak sales periods like Chinese New Year and Great Singapore Sale.
Does Esker’s Order Management system comply with e-invoicing regulations (PeSIT and UBL)?
Yes, Esker's Order Management System ensures global compliance with e-invoicing regulations, including PeSIT and UBL standards. By leveraging advanced technologies and partnerships, it supports e-signatures, time stamps, and verifications across over 60 countries. Additionally, it integrates with the PEPPOL network for seamless electronic invoicing, facilitating efficient B2B and B2G transactions. This capability is vital for Singapore's digital economy, promoting streamlined processes in order management and enhancing the efficiency of related accounts payable systems by ensuring invoices are processed and paid in compliance with international standards.
Does Esker’s order processing system integrate with popular local payment gateways (e.g., Stripe, PayPal, PayNow)?
Yes, Esker's order processing system is designed for robust integration capabilities, including compatibility with popular payment gateways such as Stripe, PayPal, and PayNow. This ensures seamless payment processing for businesses, facilitating a smooth transaction experience for customers in Singapore and beyond.
Frequently asked questions about Esker’s Order Management System in Malaysia
What are the benefits of using an Order Management System in Malaysia?
Order Management System benefits businesses in Malaysia by offering seamless integration with popular marketplaces like Lazada and Shopee, which is vital for e-commerce success. It supports MYR transactions and complies with Malaysian tax regulations, including SST. Additionally, it enhances logistics efficiency amidst Malaysia's diverse geographic landscape, ensuring timely delivery across urban and rural areas.
A case in point is Aliaxis, a global leader in fluid and energy piping systems, which faced challenges with inefficient order management, affecting productivity and customer satisfaction. Annually managing 460,000 diverse orders, the manual entry into SAP caused delays and frustrations.
Esker’s Order Management System revolutionised its process by automating order entry, enhancing data accuracy, and providing real-time analytics. This digital transformation streamlined operations, improved team morale, and elevated customer service, setting a foundation for future growth and efficiency within Aliaxis.
Find out more about Aliaxis’ journey to operational excellence with Esker.
What features are essential for an Order Management System in Malaysia?
An essential feature for an Order Management System in Malaysia should include real-time inventory tracking, multichannel integration, automated order processing, and customer management capabilities. It should also support local payment gateways, offer detailed reporting and analytics, and provide efficient shipping and logistics coordination. Additionally, compliance with Malaysian tax regulations and scalability to adapt to business growth are crucial.
What factors should I consider when choosing an Order Management System for my company in Malaysia?
When choosing an Order Management System for your business in Malaysia, consider integration with local payment gateways (Stripe, PayPal), multi-currency support for ASEAN and global trade, compliance with Malaysian tax laws, and real-time inventory management for both East and West Malaysia. Also, ensure it offers a Bahasa Malaysia order processing system interface for inclusivity.
How does Esker’s order processing system handle Goods and Services Tax (GST)?
Esker Malaysia's order processing system adeptly handles Goods and Services Tax (GST) by applying the current Malaysian rate to taxable items, ensuring compliance with local tax laws. It automatically updates tax amounts in real-time and generates accurate invoices with GST charges. This precision also benefits accounts payable software by streamlining invoice processing and enhancing financial transparency, simplifying tax filing and financial transactions for businesses.
Does Esker’s delivery Order Management System offer customer support in Bahasa Malaysia?
Yes, Esker’s delivery Order Management System offers comprehensive customer support in Bahasa Malaysia, among other languages. This feature ensures seamless communication and assistance for Malaysian users, enhancing the experience.
Does the order processing system support e-invoicing with PeSIT and UBL formats?
Absolutely! The order processing system supports e-invoicing with both PeSIT and UBL formats, enabling seamless and standardised electronic invoice generation and exchange. This compatibility ensures efficient, secure, and accurate invoicing processes, facilitating international trade and compliance with global e-invoicing standards.
Does Esker’s multichannel Order Management System integrate with popular Malaysian e-commerce platforms?
Yes! Esker's multichannel Order Management System integrates seamlessly with popular Malaysian e-commerce platforms such as Lazada, Shopee, and PrestoMall. This integration facilitates automatic order syncing, inventory updates, and streamlined order processing. It enables businesses to manage orders from multiple channels within a single system efficiently.
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