Professional Service Consultant
This role will be responsible for the implementation of a suite of software and SaaS solutions, including customer assessment, project scoping, configuration, installation, training, testing, production switch over and documentation/reporting. The role is a mix of business analysis and project management with a consulting role and with technical tasks as installation, configuration and testing.
Key Tasks / Duties:
Pre-sales area:
- Participate in pre-sales activities (prototype, demos), Participating in bids, writing the technical part of a proposal
- Provide help for marketing activities: exhibitions, presentations, workshops
Consulting area:
- Delivery of technical professional services remotely or at customer sites for our solutions
- Making audits/study of the needs: analyze the documents flow chart of a company, designing solutions, defining the business rules, producing project scope documentation
- Preparing installations and configurations of Esker solutions
- Developing custom solutions in JavaScript
- Writing materials and deliver training on Esker solutions to Partners and Customers,
Customers Post sales area:
- Follow up of technical problems linked to installations, configurations like features request or bugs
- Forward complex technical problems to the 2nd Level support and R&D for resolution and improve customer satisfaction
Others:
- Maintain advanced knowledge of our solution and knows customer’ problems
- Ability to travel extensively
- Works in relationship with Sales Rep / Country Manager, Customers and Prospects, Partners, International Technical Support and Product Management
- May have access to Customer’s PHI and/or ePHI while performing Professional Services specifically requested by the Customer
- To participate and involve with Customer Experience team on on-going management of customer relationships, loyalty and support
Educational Requirements:
- Degree in Computer Science or Engineering
Essential Experience:
- 3+ years – hands-on experience in software implementations (preferably in a software company or system integrator)
Competencies:
- Good knowledge of JavaScript
- Strong customer-facing skills/ customer services skills
- Strong problem solving and analytical skills
- Ability to assess customers’ technical and business needs
- Ability to conduct design and requirement assessment workshops by engaging effectively with all stakeholders
- Ability to function effectively in a fast paced environment and be involved in multiple projects simultaneously
- Comfortable to be part of a team or work independently to meet project objectives
- Team worker Hands on
- Learning oriented, open minded to new situations
- Excellent written and verbal communication skills
- Fluent in English, a second language (Mandarin, Cantonese or French) will be a plus.
To Apply, Please send your resume and cover letter to michelle.foong@esker.com.sg with the ‘Professional Service Technical Consultant’ as the reference
Job Location:
Singapore & Malaysia