Professional Service Consultant

This role will be responsible for the implementation of a suite of software and SaaS solutions, including customer assessment, project scoping, configuration, installation, training, testing, production switch over and documentation/reporting. The role is a mix of business analysis and project management with a consulting role and with technical tasks as installation, configuration and testing.

Key Tasks / Duties:
Pre-sales area:

• Participate in pre-sales activities (prototype, demos), Participating in bids, writing the technical part of a proposal
• Provide help for marketing activities: exhibitions, presentations, workshops

Consulting area:

• Delivery of technical professional services remotely or at customer sites for our solutions
• Making audits/study of the needs: analyze the documents flow chart of a company, designing solutions, defining the business rules, producing project scope documentation
• Preparing installations and configurations of Esker solutions
• Developing custom solutions in JavaScript
• Writing materials and deliver training on Esker solutions to Partners and Customers,

Customers Post sales area:

• Follow up of technical problems linked to installations, configurations like features request or bugs
• Forward complex technical problems to the 2nd Level support and R&D for resolution and improve customer satisfaction

Others:

• Maintain advanced knowledge of our solution and knows customer’ problems
• Ability to travel extensively
• Works in relationship with Sales Rep / Country Manager, Customers and Prospects, Partners, International Technical Support and Product Management
• May have access to Customer’s PHI and/or ePHI while performing Professional Services specifically requested by the Customer
• To participate and involve with Customer Experience team on on-going management of customer relationships, loyalty and support

Educational Requirements:

•  Degree in Computer Science or Engineering

Essential Experience:

• 3+ years – hands-on experience in software implementations (preferably in a software company or system integrator)

Competencies:

• Good knowledge of JavaScript
• Strong customer-facing skills/ customer services skills
• Strong problem solving and analytical skills
• Ability to assess customers’ technical and business needs
• Ability to conduct design and requirement assessment workshops by engaging effectively with all stakeholders
• Ability to function effectively in a fast paced environment and be involved in multiple projects simultaneously
• Comfortable to be part of a team or work independently to meet project objectives
• Team worker Hands on
• Learning oriented, open minded to new situations
• Excellent written and verbal communication skills
• Fluent in English, a second language (Mandarin, Cantonese or French) will be a plus. 

To Apply, Please send your resume and cover letter to michelle.foong@esker.com.sg with the ‘Professional Service Technical Consultant’ as the reference