Solving the Problem

How does it work?

Esker Sales Order Processing solution automates the entire order entry process. Sales orders can be received by any media, including fax, email, the web or EDI. When an electronic order arrives, the solution captures data such as customer number, product part number and due date, for routing and indexing. No predefined templates are needed. Captured data is automatically validated against ERP data, and then transferred to an ERP order management application.

An image of the sales order is directly linked to the new business transaction, allowing users to view original documents without leaving their ERP system. The document may be physically stored within the Esker on Demand infrastructure or other archiving systems. Confirmation can be automatically sent to the customer when the entry is created in the ERP application. The solution enables process monitoring and control by keeping track of all incoming documents through to their creation in the ERP application. In addition, the process automation guarantees its consistency.

What are the benefits?

Powerful functionalities real results

On-demand solution Esker offers the benefits of a complete customer order automation solution as an on-demand service.

Benefits: No upfront investment No lengthly deployment Pay-as-you-go

SAP-certified automation Esker relies on certified interfaces to interact with SAP and guarantees its solution will perfectly migrate with SAP applications. Esker delivers complete and fully integrated solutions that implement quickly, do not require any modifications to your SAP application, and deliver seamless functionality within SAP or through the Esker web interface.

Benefits: Full integration No alteration to your SAP application Seamless functionality

Automatic order capture and routing Scanned or fax orders are sent to Esker on Demand secured infrastructure for processing.

Benefits: Keep track of all received orders Save on manual handling and routing time Avoid lost orders

Electronic approval workflow Each order is processed based on predefined rules matched to order attributes such as customer, amount, buying entity, etc.

Benefits: Ensure appropriate order handling is taking place Timely response to customers inquiries Accurate and on time order delivery

Audit trail and reporting The system keeps track of all orders, documenting every touch point that occurs in the workflow process.

Benefits: Monitor and measure order processing efficiency Identify and resolve processing bottlenecks Manage resources more efficiently

Manage your account As an administrator of an Esker on Demand solution you can create and manage users, accounts and departments. Administrators can also configure the options and resources shared by all the users of their account (and the department's users in their account), including security, transport setup and resources management.

Benefits: Management of all options and resources Flexible and powerful security policy management (password policy, IP restrictions).