Cloud Fax Services for SAP^®

Discover the Joy of Cloud Fax

Flexibility. Speed. Performance. Businesses know what they want when integrating fax with their SAP® applications. That's the easy part. It's getting what you want in the most cost-effective, rational and reliable way where it becomes complex. That is, until we put the joy back into faxing.

Look to the Leader

It's true — fax can be fun again. Esker Fax as a Cloud service offers businesses the best of both worlds: automatic faxing as a cloud-based service and integrated with SAP + no additional hardware or software.

What makes Esker unique is our simple commitment to say what we do and do what we say. We're proudly one of the first to be SAP-certified for full support of the new BC-SMTP interface for fax and paging/SMS, which guarantees 100 percent external output management integration within SAP. And when it comes to your data security, our SAS 70 Certification recognises our dedication to meeting rigid security standards that only a select few can claim to uphold.

More than Just Fax

As your company grows, so do opportunities to improve ALL business processes. Should you choose, the Esker solution allows you to go beyond fax (e.g., mail, invoices, orders, etc.) and maximise the benefits of document automation — all from the same integrated platform, all within SAP.

How Cloud Faxing Works:

Simplicity. Users submit faxes from the SAP Business Workplace interface or SAP solution modules. Security. A certified solution transports the documents to an Esker production facility through an authenticated, encrypted and secured connection. Prioritisation. Once received, documents are immediately processed and faxed according to user preference. Visibility. A notification is directly fed into the SAP system so users can track the status of their faxes.

Technically, documents are transmitted to an Esker production facility (1) using a secure SAP Remote Function Call (RFC) communication between SAProuters and received by a multitenant Esker server platform with SAP Certified Integration (2). A certified solution transports documents directly from your SAP application to an Esker production facility through an authenticated, encrypted and secured connection (3). Once the fax is delivered to its recipient (4), a fax status is fed into the SAP system (5), updated in real-time and visible to users.

Powerful functionality, real results

Automated fax sending Faxes are seamlessly sent from any existing front- and back-office application.

Benefits: Fax costs reduced by up to 90% over manual faxing No hardware or software investment No maintenance or training costs Staff focused on profit-driving tasks

Full SAP Certified Integration Faxes are 100% managed within SAPapplications. Learn more about this interface on the SAP certification web site.

Benefits: Full support integrations via BC-CON and BC-SMTP No compatibility issues Secure and seamless fax sending

100% on-demand service As a full pay-as-you-use model, the pricing is based on the monthly volume of faxes you send and/or receive.

Benefits: Predictable costs No capacity bottlenecks 24/7 monitoring ensures operational continuity

Real time tracking and reporting The system provides immediate status and detailed reports on process time and volume within the SAP system

Benefits: Immediate notification of fax status No lost faxes Clear vision to balance workloads and identify process bottlenecks

Secure and reliable infrastructure The Esker on Demand platform has clustered servers with internal redundancies to prevent hardware failure. Minimum transmission costs are guaranteed thanks to least cost routing. The communications between SAProuters is executed through SNC to guarantee a maximum security level.

Benefits: Track and recover any of your faxes 95% delivery rate within 1hr 24x7x365 service availability Low fixed price regardless of the time of day

Quick implementation The configuration of Fax Services is accomplished in just a few days. It is non intrusive and executed by SAP experts without disrupting daily SAP activities.

Benefits: Quickly up and running Internet connection and web browser is all that is required No system disruption World class SAP expert assistance

Simplified IT infrastructure By centralizing IT resources, data security and business continuity are enhanced. With a single SAP instance architecture, the whole IT infrastructure is less complex and more processes are standardised.

Benefits: Better risk management Standardised processes Reduced Total Cost of Ownership (TCO)

Archiving The original fax image is automatically stored for later search and retrieval.

Benefits: Document sharing across authorised personnel Reduce stored data costs Immediate document access for dispute resolution

Manage your account As an administrator of an Esker on Demand solution you can create and manage users, accounts and departments. Administrators can also configure the options and resources shared by all the users of their account (and the department's users in their account), including security, transport setup and resources management.

Benefits: Management of all options and resources Flexible and powerful security policy management (password policy, IP restrictions).