Web Portal

How does it work?

Your web portal streamlines your communication with your customer. When implementing Esker Accounts Receivable solution, you automatically have access to your web portal to track and retrieve your customer invoices. You can then give your customers access to your personalised web portal.

Benefits of using the web portal

You:		Your customers:

Access your invoices online 24/7 for review and download Know exactly when your customers read their invoices via an invoice acknowledgement Follow the detailed status of each customer invoice		Access their invoices online 24/7 for review and download Reduce their storage costs by allowing you to electronically archive their invoices for them while giving them 24/7 access to all their invoices via the web portal

Unique functionalities available on your web portal

	E-invoicing adoption Give your customers access to your web portal and send them a welcome email or activate a welcome message allowing you to collect their email addresses. Your customers can select their sending preferences from the options you offer: mail, electronic invoices or fax. (learn more about Esker's Fax Services)

	Secure access to all invoices for you and your customer Once submitted to Esker, your e-invoices are immediately available to you and your customer via the web portal. You and your customers can securely access all invoices (current and archived) with a username and password.

	Real time tracking At any stage in the process you can access online information about the status of every sent invoice. Each invoice is tracked via a unique identifier and end-to-end tracking is guaranteed: Mail tracking - a barcode is added to each page of the mailing to ensure traceability and to determine the exact status of each piece of mail. Electronic invoices - when published on the web portal, each electronic invoice creates an acknowledgement when it is read. In case of a dispute, the acknowledgement allows you to verify the date and time of each sent invoice.

Customers call with questions about their invoices. Watch this short demo to learn how to:

Verify delivery of an invoice to the customer

Check which invoices have not been read by your customer

Esker Fax | Esker VSI-FAX | SmarTerm | Tun Plus | Legal