Esker Professional Services has the technical expertise and practical experience to smoothly move your project from concept, to implementation, to knowledge transfer so you can quickly realise the business benefits of automated faxing with Esker fax solutions. You can count on Esker Professional Services to:
Recognise and recommend the best solution for your fax problem
Speed implementation of your fax solution — minimising risk and maximising ROI
Reduce implementation, support and maintenance costs
Ensure that your business communication objectives are met as stated in the agreed-upon project plan
Business results driven professional services
Over the years, Esker Professional Services has developed a reliable 4-step process for successful Esker fax implementation projects. This proven methodology includes solution planning and preparation, implementation, post-implementation, and education.
Esker Professional Services will work with you to verify successful completion of each step, ensuring your project delivers the desired results.
Solution planning and preparation
The first step in a successful Esker fax implementation is a detailed assessment of your current document-based business process, desired automation results, and technical infrastructure.
Implementation
During this phase, Esker Professional Services installs and configures your Esker fax solution based on the defined implementation plan. Implementation includes:
Creation of document-workflow rules
Installation and configuration of system software and hardware
Thorough acceptance testing ensuring all business objectives are met
Post-Implementation
When implementation is complete, Esker Professional Services will provide a project sign-off document and activate your Esker ProSM maintenance and support plan. Esker Professional Services will facilitate a smooth transition to the Esker Support organisation, which will be available to you should you need assistance with your Esker fax solution.
Education
The ongoing long-term success of a solution is dependent on knowledge transfer from Esker’s specialists to its customers. Esker Professional Services offers scheduled and customisable courses. Our courses are designed to help you get the most out of your Esker investment, get your implementation team up to speed quickly, and build your in-house expertise to continue driving your project’s value over time.
Solution planning and preparation
Implementation
Post-Implementation
Education
